Privacy Policy

1. Information We Collect

Personal Identification

• Full legal name
• Date of birth
• Email address
• Phone number (optional)
• Residential address

Financial Information

• Payment method details (card numbers stored via tokenization)
• Deposit and withdrawal history
• Transaction amounts and dates
• Cryptocurrency wallet addresses

Device & Usage Data

• IP address and approximate location
• Browser type and version
• Operating system and device type
• Game history, session data, and pages visited
• Connection timestamps

Compliance Data

• Government-issued ID (passport, driver's license, national ID)
• Proof of residential address (utility bill, bank statement)
• Selfie or video verification (if requested for enhanced KYC)
• Source of funds documentation (if flagged under AML review)

2. Use of Information

Account Management

Verifying player identity, processing deposits and withdrawals, managing bonus accounts, delivering customer support, and maintaining account security.

Fraud Prevention

Detecting unusual activity patterns, preventing creation of multiple accounts, identifying bonus abuse, flagging unauthorized access attempts, and blocking restricted jurisdictions.

Marketing

Sending promotional offers and bonus notifications by email (opt-out available at any time). Conducting player surveys to improve platform quality. Account-level notifications about balance changes, withdrawals, and bonus status.

Legal Compliance

Meeting Anti-Money Laundering (AML) requirements, submitting mandatory reports to the Curacao eGaming Authority, fulfilling tax obligations, and responding to valid legal subpoenas or court orders.

Analytics

Analyzing user behavior to improve platform features, running A/B tests on interface improvements, and optimizing game loading performance. Analytics data is aggregated and anonymized where possible.

3. Data Sharing

SpinEmpire does not sell personal data to third parties. We share data only with:

• Payment processors — to execute deposits and withdrawals
• Curacao eGaming Authority — for regulatory compliance reporting
• Law enforcement — when required by valid legal orders
• Fraud prevention services — to detect multi-accounting and abuse
• Game providers — limited data for game session management
• Third-party service providers — all bound by data protection agreements

4. Data Retention

5. Your Data Rights

Submit all privacy requests to [email protected] with "Privacy Request" in the subject line. We respond within 15 business days.

6. Data Security

Encryption

• 256-bit SSL encryption (Google Trust Services) for all data in transit
• AES-256 encryption for all data at rest on our servers
• Payment card data tokenized — raw card numbers never stored

Access Control

• Restricted employee access on a need-to-know basis
• Multi-factor authentication required for all staff system access
• Regular access audits and permission reviews
• Background checks for all staff handling personal data

Monitoring & Testing

• Real-time intrusion detection systems monitoring all server activity
• Automated threat response and anomaly alerting
• Regular third-party security audits and penetration testing
• Annual compliance reviews against current security standards

7. Cookies & Tracking

SpinEmpire uses cookies for the following purposes:

• Session cookies: Maintain login state during your visit
• Preference cookies: Remember language, currency, and display settings
• Security cookies: Fraud detection and suspicious activity identification
• Analytics cookies: Google Analytics (anonymized) for platform improvement
• Behavioral cookies: Optimize game recommendations and interface layout

Third-party cookies are used for analytics only. You may disable cookies in your browser settings, though this may impact platform functionality including login persistence.

8. Third-Party Links

SpinEmpire may contain links to external websites including responsible gambling resources and payment provider pages. SpinEmpire is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external site you visit.

9. Contact for Privacy